Help and Faq

Go to My Orders

Choose the item you wish to return or exchange

Fill in the details

Choose Request Return

You can exchange items such as Apparels & Footwear for size/colour of your choice.

Yes, you can change your address any time before your order is dispatched by contacting Customer Care. However, there are certain situations in which it may not be possible to change the address and our Customer Care associate will guide you through the process.

To make sure that you have a smooth and hassle free experience, we automatically arrange for your product to be installed within a day or two after it’s delivered. You can get in touch with us in case you would like the installation on a specific date or if the address for installation needs to change.

You can now track the status of your return the easy way right from your Gohitbid account. Just visit the order details page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email with the details of your return.

It’s easy! Just go to My Orders & click on the Order you want to see.

Refunds are provided when

The seller cannot provide a replacement
A dispute has been ruled in your favour in-line with Buyer Protection
Seller allows Refunds on select categories under certain conditions.

Please check the seller's Returns Policy on the product page for more details.

Payments

Gohitbid offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Gohitbid trusted payment gateway partners use secure encryption technology to keep our transaction details confidential at all times.

You may use Internet Banking, Cash on Delivery to make your purchase. Gohitbid also accepts payments made using Visa, MasterCard, Maestro and credit/debit cards in India.

There are NO hidden charges when you make a purchase on Gohitbid. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy.

If you are not comfortable making an online payment on Gohitbid.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

We accept payments made by Credit/Debit cards issued in India.

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Gohitbid uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Gohitbid are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay by Cash on Delivery".

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

The maximum order value for C-o-D is Rs.20000

Gift Cards or Store Credit cannot be used for C-o-D orders

Cash-only payment at the time of delivery.

Shipping

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers.

For example, seller XYZ limited charges Rs 40 for delivery per item if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free. Please check with individual Sellers to understand their delivery charges.

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

The Seller offering the product
Product's availability with the Seller
The destination to which you want the order shipped to and location of the Seller.

There are NO hidden charges when you make a purchase on Gohitbid. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability. Whether your location can be serviced or not depends on Whether the Seller ships to your location Legal restrictions, if any, in shipping particular products to your location The availability of reliable courier partners in your location At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

As of now, Gohitbid doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere, but please ensure the delivery address is in India.

Safe and Secure Shopping

Your online transaction on Gohitbid is secure with the highest levels of transaction security currently available on the Internet. Gohitbid uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Gohitbid are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Gohitbid stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

Also Gohitbid save the complete card detail and that it completely your discretion, this feature has been introduced to have smooth and easy process to participate in offer section.

Payment Options

We accept VISA, MasterCard, Maestro and American Express credit/debit cards.

Apart from Credit and Debit Cards, we accept payments by Internet Banking, Cash-on-Delivery.

Gohitbid respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy

Popular Questions

Go to My Orders

Choose the item you wish to return or exchange

Fill in the details

Choose Request Return

Your online transaction on Gohitbid is secure with the highest levels of transaction security currently available on the Internet. Gohitbid uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Gohitbid are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.